Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website, the services requested and the checks that are required. Spinago Casino may collect information provided directly by a player, information created through use of an account and technical information collected when the website is accessed. We seek to handle information in a fair, transparent and secure way.

Account and identity information

This may include a player’s name, date of birth, contact details, account login information, preferences and communications with support. Where identity or age verification is required, we may request verification documents or other information needed to confirm identity, eligibility and account ownership. Documents may contain information such as an image, date of birth or residential details. Players should provide information that is accurate, current and complete, and should not provide another person’s information without proper authority.

Payments and transactions

We may handle payment-related information, transaction records, deposits, withdrawals, account balances, gaming activity and details connected with financial checks. Payment information may be processed by payment service providers or other specialist providers. We may not need to hold every payment detail ourselves, but we may receive information needed to confirm a transaction, investigate an issue, prevent misuse or meet record-keeping requirements.

Technical and usage information

When a player visits or uses the website, we may receive information about the device, browser, operating system, approximate location, IP address, language settings, pages viewed, links used, access times and interactions with the site. We may also collect information about errors, performance and security events. This information helps us operate the website, understand general usage, improve functionality and identify suspicious or harmful activity.

How we use personal information

Personal information may be used for the purposes connected with providing and managing casino services. The information we use depends on the situation and the information available. In general, it may be used to:

• Create, administer and secure a player account, including confirming account ownership and helping players access the services.
• Process deposits, withdrawals and other transactions, maintain accurate account records and investigate payment or account issues.
• Complete identity, age, location, verification and risk checks where these are required for safer and lawful operation of the website.
• Detect, prevent and investigate fraud, money laundering, account takeover, collusion, abuse, cheating, prohibited activity and other security risks.
• Provide customer support, respond to questions, resolve complaints and keep records of communications so that issues can be handled consistently.
• Operate, maintain, test and improve the website, including monitoring performance, fixing faults and developing a more reliable player experience.
• Send service messages, account notices, security alerts and other communications that are necessary for administration or support.
• Send marketing communications where this is permitted and where the player has provided consent or another lawful basis applies. Marketing messages will include an available way to stop receiving them.
• Meet applicable legal, regulatory, court, law-enforcement, tax, accounting, responsible gambling and record-keeping requirements.
• Protect the rights, property, safety and security of Spinago Casino, players, service providers and other persons.

We do not treat every piece of information in the same way. Some information is needed to open or maintain an account, complete a transaction or perform a required check. If a player does not provide information that is reasonably necessary for one of these purposes, we may be unable to provide a particular service, complete a transaction or keep an account active. Where consent is used, a player may withdraw it as described in the data rights section below. Withdrawing consent does not affect processing that took place before the withdrawal or processing that can continue on another lawful basis.

Sharing information with service providers

We may share relevant information with trusted providers that help operate the website or deliver services. These providers may support payments, identity and verification checks, fraud prevention, information technology, hosting, customer support, analytics, communications and security. They should receive only information reasonably needed for their role and are expected to handle it securely and according to applicable obligations. Information may also be disclosed where needed to comply with a valid legal request, protect safety, investigate suspected unlawful activity or enforce our terms.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small file or identifier placed on a device that can help the website remember settings, maintain a session, support security, understand general website use and improve site performance. Some cookies may be necessary for core functions, while others may be used for analytics, preferences or relevant communications.

Players can manage or delete cookies through the settings in their web browser. Browser controls may allow cookies to be blocked, limited or removed. If cookies are disabled, some website functions may not work as intended, and preferences may need to be entered again. Cookie settings generally apply to the browser or device being used, so they may need to be updated separately on other devices.

Security of information

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, online transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential, sign out from shared devices and contact support promptly if they suspect that an account or device has been compromised.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Information may be retained to manage an ongoing relationship, resolve disputes, investigate security or financial issues, maintain business and transaction records, enforce terms or meet legal and responsible gambling obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational requirements.

Your privacy rights and requests

Players may have rights over their personal information, subject to applicable requirements, reasonable identity checks and any lawful exceptions. You can contact us at support@spinagocasino.wtf to ask about the information we hold and to exercise your data rights. To help us respond, include enough detail to identify your account and clearly describe the request. We may ask for additional information to confirm that the request is being made by the account holder or an authorised person.

• Access: request access to personal information we hold about you and, where appropriate, information about how it is used or shared.
• Correction: ask us to correct, complete or update information that is inaccurate, out of date or incomplete.
• Deletion: request deletion of personal information where it is no longer needed or where another applicable ground supports the request. Deletion may not be possible when records must be retained for legal, security, transaction or dispute-related reasons.
• Marketing consent: withdraw consent to marketing communications at any time by contacting support@spinagocasino.wtf or using the unsubscribe or preference option included in a marketing message. Service, security and account communications may still be sent where necessary.
• Other enquiries: ask questions about the handling of your information, cookies, verification records or a previous privacy request.

We aim to deal with privacy requests within a reasonable time. The time and method of response may depend on the nature of the request, the information involved and any checks that are needed. We may limit or refuse a request where doing so is permitted or required, including where providing the information could affect the rights of another person, compromise security, interfere with fraud prevention or conflict with record-keeping obligations. If a request cannot be completed in full, we will provide an explanation where appropriate.

Policy updates

This Privacy Policy may be updated when our services, technologies, information practices or legal requirements change. The current version will apply when it is published on the website. Players should review this page from time to time, particularly before continuing to use the website after an update. If a change is significant, we may provide an additional notice through the website or an account communication where appropriate.