Betting Rules

General betting conditions

Spinago Casino provides access to online gambling products subject to applicable laws, these Betting Rules and any additional conditions displayed on the relevant game or betting page. The rules for a particular game may explain the objective, available wagers, stake values, game features, result calculation, settlement process and any special conditions. You should review those rules before playing. If a game-specific rule differs from a general statement on this page, the rule displayed for that game will generally apply to that game.

You are responsible for making sure that online gambling is lawful where you are located and for complying with any legal requirements that apply to you. Access may be restricted in some places or for some people. Spinago Casino may limit, suspend or refuse access where this is necessary to meet legal, regulatory, security, identity or responsible gambling requirements. You must not use the service if you are not legally entitled to do so.

• You must be at least 18 years of age and legally permitted to gamble online in your location.
• You must provide accurate, current and complete information when creating or maintaining an account.
• You may only operate an account for yourself and must not allow another person to use your login details.
• You must keep your password, authentication information and device access secure.
• You must not place wagers on behalf of another person or use funds that do not belong to you.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.

Where required, account checks may be completed before or after gambling activity. These checks can include verification of identity, age, location, payment information and the source of funds. A transaction or wager may be delayed, declined, cancelled or reviewed while checks are being completed. You must cooperate with reasonable verification requests and provide information that is genuine and capable of being checked.

You are responsible for checking that your account details remain correct. Tell the available website support team if your personal information changes or if you believe that someone else has accessed your account. Do not continue placing wagers if you suspect unauthorised activity. Keeping your account secure helps protect your funds, personal information and betting history.

Accounts, funds and placing wagers

You must be signed in to an approved account before placing a wager. Before confirming a bet, check the game, selected options, stake, currency, potential outcome information and any other details shown on screen. You are responsible for reviewing your selections carefully. A wager is not considered placed until it has been accepted and recorded by the platform. A message, screen display or balance update may show whether an action was accepted, but you should not assume that a wager exists if the platform has not confirmed it.

Wagers can only be made using funds that are available in your account and eligible for that purpose. Deposits may be subject to payment-provider checks, processing requirements and applicable transaction conditions. Spinago Casino does not have to accept a wager that is outside an applicable limit, cannot be processed, conflicts with a game rule or is affected by a technical, security or compliance issue. Any limits or restrictions applicable to a game, account or transaction will be shown where relevant or applied under the applicable terms.

Confirmation and cancellation

Once a wager has been accepted, it may not normally be changed or cancelled by the player. Whether a wager can be cancelled, voided or returned depends on the game rules, the status of the round and the circumstances involved. If you close a browser window, lose your internet connection or leave a game after confirming a wager, the wager may still remain valid. Check your account history or game record rather than placing the same wager again.

Do not refresh repeatedly, use several devices to repeat an action or attempt to interfere with the service. If you believe a wager has been duplicated or recorded incorrectly, stop using the affected game and retain the relevant account and transaction information. A review may be required before any correction can be made. Any correction will be based on the available records, the applicable game rules and the circumstances of the incident.

Game information and features

The game display may show available stake options, rules, paytables, symbols, winning combinations, bonus features, progress information or other relevant details. These details can vary between games and may change when a game is updated. Read the information provided in the game before playing, particularly where a feature requires an additional wager or where a result is generated in stages. A displayed balance or result should be considered alongside the official account and game records.

Some games may include features that operate automatically after you make a selection or confirm a wager. Review the available settings and understand how any automatic function works before enabling it. You remain responsible for the selections and settings you confirm, including the stake and duration of any feature, subject to the applicable game rules.

Results, settlement and corrections

Results are determined using the rules and systems applicable to the relevant game. A result may be generated automatically, or it may depend on an event or process described in the game information. The result recorded by the platform is the result used for settlement, subject to any permitted review, correction or dispute process. Visual effects, sounds, animations or temporary messages do not override the recorded result.

A winning wager is settled according to the applicable game rules and the information displayed when the wager was accepted. A losing wager is settled in accordance with the same rules. The return associated with a wager may depend on the stake, the outcome, the selected game option, the paytable and any applicable conditions. You should not place a wager based only on an expected return or an assumption that a previous outcome affects a future result.

Spinago Casino may investigate a result, account activity or transaction where there is a suspected error, malfunction, interruption, irregular play, unauthorised access or breach of the rules. If a technical or data error affects a wager or result, the affected transaction may be corrected, cancelled or reviewed in accordance with the applicable terms and game rules. Where possible, the relevant account record will be updated to reflect the outcome of the review.

• A game may be temporarily unavailable, interrupted or removed without prior notice.
• A wager may be reviewed if the platform does not receive or record the required information correctly.
• A duplicated, incomplete or incorrectly recorded wager may be investigated before it is settled.
• A game result may be corrected where there is a clear technical, system or human error.
• Account history, transaction records and platform logs may be used when checking a query or dispute.
• The time shown in an account or game record may be used to identify the relevant wager or event.

If you notice a possible error, use the available support channel through the website as soon as reasonably possible and provide the game name, approximate time, transaction reference if available and a clear description of the issue. Do not provide a password or other confidential security information in a message. A query does not automatically change the status of a wager, and the final outcome will depend on the records and rules relevant to the matter.

Interruptions and connectivity

Internet connections, devices, browsers and third-party services can affect how information is displayed or transmitted. If your connection is interrupted, do not assume that a wager was cancelled or that an action was not recorded. Wait for the service to reconnect, then check your account history or the relevant game record. Repeating an action without checking may result in a duplicate wager.

Responsible and fair use of the service

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. Set a personal budget before you begin and avoid increasing your stake because of a previous loss or an expectation that a win is due. Outcomes are uncertain, and past results do not predict future results.

• Set a spending limit and a time limit before playing.
• Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances.
• Do not borrow money, use essential household funds or sell possessions to fund gambling.
• Keep gambling separate from financial commitments such as rent, bills and loan repayments.
• Use available account controls, breaks, deposit restrictions or self-exclusion options if gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.

You must not attempt to gain an unfair advantage, manipulate a game, exploit a vulnerability, use automated tools or interfere with another person’s account. You must also not use payment methods, accounts or personal information without proper authority. Suspected fraud, collusion, cheating, identity misuse or other prohibited conduct may result in an account review, restriction or closure, subject to applicable requirements.

You should not gamble while impaired, under pressure from another person or in an emotional state that may affect your judgement. If you find yourself chasing losses, hiding gambling activity, spending more than planned or feeling unable to stop, take a break and use the responsible gambling tools available on the website. You can also seek independent assistance from a suitable Australian support service or qualified professional.

Changes to these rules

These Betting Rules may be updated when the service, games, legal requirements or operating procedures change. The latest version published on the website applies from the date it is made available, unless a different effective date is stated. You should review the rules regularly and before placing wagers. If you do not understand a rule, do not place the wager until you have obtained an explanation through the available website support options.

These general rules are informational and do not replace the full Terms and Conditions or the rules displayed for a particular game. If you are unsure whether a product is suitable for you, or if gambling is causing concern, stop playing and use the responsible gambling information and account controls available on the website. By continuing to use Spinago Casino, you confirm that you have had a reasonable opportunity to read the rules that apply to your activity.